Return Policy

We want to make sure that you are completely satisfied with your purchases on this Site. If, for any reason, you are not satisfied with your order, you may return any UNUSED products within fifteen (15) days from the date of delivery. Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied.

The product you wish to return:

  • can be sent back to us only after you have completed and submitted the online Return Form available on the tribeecouture.com within fifteen (15) days of delivery; by completing and submitting our online return form and shipping the package back to Tribee Couture;
  • Return shipping label is included in the package you received. If you can’t find it contact us;
  • Drop of the return package at any FedEx location;
  • must be unused, unworn, unwashed and in the same condition in which it was received by you;
  • must have all disposable seals still attached with the disposable seal that must still be intact;
  • must be returned complete with all of its parts and accessories;
  • must be sent in its original packaging;
  • must be shipped back to our fulfillment house within fifteen (15) days of the date of delivery;
  • must be sent in one single shipment; products that belong to the same order must be returned to us at the same time; and
  • must be shipped from the United States.

If all of these conditions are satisfied, we will refund the value of the returned product(s), Sales Tax included, less any original shipping costs. If you send the package with UPS, we will be paying the return shipping costs and track the package at any time. If you prefer you can send the return at your expense, with a courier of your choice. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Provider’s fulfillment house.

If you do not request the return of your merchandise within said thirty-day period, you authorize Provider, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.

REFUND POLICY

Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the US Site. If you paid by credit card, refund times will depend on the credit or debit card company’s policies. Be aware that the refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees.

WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

IDENTIFICATION TAG

All of our products come with an identification tag with a disposable seal. Please try your item on before removing the tag and seal, since we do not accept returns once the disposable seal has been removed, broken or damaged in any way.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

Tribee Couture shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.